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Known Problems for Game Launches (March 2022)

As always, we're continuing to prepare for the build-up of games launching over the side by side few months. Nosotros empathise that, at times, things can become wrong, and we desire you to know that we're working to resolve troubling experiences reported to us by our customers within the Xbox customs. Proceed an eye on this list for updates to existing issues along with whatever new problems that may come as new games launch.

All Games

• Players are seeing fault 0x8b05003 while trying to play or install games from disc on Xbox Series X consoles.

  • This is being investigated by our engineering science teams and a fix is on the way, but our support teams have found a workaround:

    • Open the Xbox app on phone or PC and sign in

    • Search for the game that cannot be installed

    • Press Download to console and select the destination console

    • Once the game has installed on that console, the disc can be inserted to play
      

• Players are seeing their pre-orders canceled for games if they did not have a valid payment option on their account at the time of the accuse.

  • All pre-orders typically accuse customers 10 days before the game release date. This means that yous'll need to accept a valid payment option on your account at least x days before a game release to avoid any billing issues. After a accuse on your account has failed for a pre-guild, there will exist some other endeavour at a charge a few days later. If that second attempt fails to successfully accuse, your pre-order volition be canceled, and you'll need to repurchase the desired game again after you have added a valid payment option to your business relationship. To verify that your pre-order was successfully charged, and the game was added to your game library, sign in here and look for the successful proof of purchase.
    

• Players are seeing "Do y'all ain this game or app?" when launching a recently purchased game.

  • To brand certain yous own the game and didn't run across whatever bug with your payment selection at the time the charge was attempted, caput over to account.microsoft.com to ensure the game is marked every bit Completed in your order history. If non, y'all'll need to purchase the game once more because the initial purchase did not go through.
    

• Problems when purchasing a 5x5 code for a game or game add-on at a retailer, and the code redeems CSV to the Microsoft business relationship instead of granting access to the game or game add together-on.

  • When you buy a digital code for a game or game add-on at a retailer, that code is meant to give pre-paid money (CSV) to the account of the user who redeems it. The user so needs to use that prepaid balance to purchase the content from the Microsoft Store digitally. The result most users run into is that the lawmaking does not cover local sales tax. Exist certain to pick up an additional prepaid Xbox gift menu to cover the tax of the purchase or brand sure y'all have a valid payment option on the account so that you can complete your desired buy.

• Players are seeing "We are unable to sync your data with the cloud at the moment." error on Windows x.

  • This may happen if you lot recently changed your Xbox Live account contour or permissions. It may too happen if you're having internet connectivity problems, or there's an Xbox service outage.

  • Cheque to make certain your internet connection is working by following this troubleshooting guide. This volition also check to make sure there isn't an Xbox service outage.

  • Sign out and back into the Xbox app on your Windows 10 device to refresh your account credentials. You won't demand to sign out or restart your device.

Result with affect controls in the Xbox app for PC

• Affect-enabled games not working correctly in the Xbox app for PC

  • We're currently seeing problems with affect controls not displaying correctly for games that support this feature in the Xbox app for PC. Our engineering teams are investigating the problem, and a fix is on the way.

WWE 2K22 (Console)

• Players who purchased Virtual Currency on one platform are not seeing it on another

  • Purchasing VC on one platform does not automatically appear on the other until it has been activated on that aforementioned platform. For example, if y'all purchase VC for Xbox One and endeavour to use it on Series X|S, information technology won't announced until you lot load the Xbox One version of the game. This so adds it to the shared wallet available across platforms. The same applies when purchasing VC for Xbox Series Ten|Due south.

• Some players may not run across their DLC content

  • To utilise DLC for both versions of the game, all DLC must be installed. For example, if you purchased the "nWo four-Life" Edition, you'll effectively own 12 entitlements – half-dozen for Xbox Ane and half-dozen for Xbox Series X|S (1 base game + v DLC).

  WWE 2K22 is currently experiencing problems with servers due to the big volume of concurrent players. The developers are working to quickly address the situation. During this time, access to online game features and modes may be inconsistent. More updates coming equally they are available.

  For whatever other issues relating to WWE 2K22, please check 2k's support site Here.
  

CrossfireX (Console)

• Players who purchased the Operational Catalyst Add-on between February 10 – 15th.

  • You can request a refund if y'all were an agile Xbox Game Pass member every bit this add together-on was intended to be included equally part of your membership at launch. To exercise this, sign in athttps://business relationship.microsoft.com/billing/orders , select your purchase of CrossfireX: Operational Catalyst and follow the steps to request a refund. Refunds must be requested before March 10th.

Minecraft (PC)

• Are you lot experiencing issues with the launcher on PC?

  • We understand that some Game Pass members may exist experiencing problems accessing the full version of Minecraft Coffee edition from the New Minecraft Launcher on PC. The Mojang squad is working hard to address these bugs to go you back to playing. Here are some of the reasons why yous may be having an outcome:

  • If y'all are aPCGamePassorUltimateowner, there was a bug preventing you from accessing Minecraft Coffee edition

  • Make certain to install the Minecraft launcher on your primary hard drive and not on any secondary or external difficult drives.

  Nosotros know that you may have questions well-nigh this new launcher. Mojang has prepared some answers for you here: Minecraft Launcher for Windows – Abode

• Are you receiving a Demo Version of the game when you own the full version?

  • Mojang has published a assistance article here to help respond your questions and go you lot to a solution

  • If you require further assistance, you lot can open up a ticket with Mojang here under "Written report a Concern"

  At Minecraft | Xbox Back up you'll find troubleshooting tips and links to assistance pages for the game, info about playing with Xbox Game Pass, and info most playing Minecraft on unlike platforms.

Total War: Warhammer iii (PC)

• The game may crash to desktop when attempting to access "Ranked Matchmaking" while the "You can join cross-network play" privilege is prepare to "Block"

  • Gear up the "You can join cross-network play" privilege to "Allow" (this will be fixed in a hereafter title update)

• The game may become unresponsive when toggling between agile windows later on the resolution has been changed , and the "Run in window" selection is disabled

  • Restart the game and go along the resolution settings the aforementioned while playing, or select the "Run in window" option (this will be fixed in a hereafter title update)

• During battle, flight monsters ordered to assault monstrous ground entities may struggle to state and effectively engage their target

  • Use the new "Land" button to state the flying monster about its intended target and event an assail order from at that place

• Some PCs running Windows ten with Intel 12th generation CPUs (Alder Lake) may encounter inconsistent frame rates and/or stuttering

  • Upgrade from Windows x to Windows 11

• Running the game for the first time in offline mode prevents access to the Ogre Kingdoms Race pack content

  • Ensure that you're online the showtime time you run the game

Dying Low-cal ii (Console + PC)

• Customers are unable to play game and getting disconnected.

  • The developer is working on this result.

• Customers are having trouble redeeming awards, codes, and other in-game content.

  • The developer is working on this issue.

For a full list of release notes being tracked by TechlandGG, delight visit Dying Light 2 Support Solutions

Elder Scrolls Online (Deject)

• Players may experience frequent disconnects while playing The Elderberry Scrolls Online with Xbox Cloud Gaming

  • We're aware of frequent role player disconnects leading to a suboptimal experience while playing The Elderberry Scrolls Online with Xbox Cloud Gaming. We have identified a set up that we expect to accept a few months to implement.

  • While this work is in progress, The Elder Scrolls Online volition be temporarily unavailable on Xbox Deject Gaming. This change goes into effect starting on Fri, Feb 11, 2022. You may still savor The Elder Scrolls Online and access your existing Xbox ESO business relationship by installing the game to an Xbox console.

Rumbleverse (Console)

Iron Galaxy recently announced that the launch of this championship has been moved out to a future date. If y'all've already pre-ordered it digitally from the Microsoft Store then your society will be automatically cancelled, and you'll demand to re-order it once it's available again. If yous used Microsoft account credit to pay for all or role of your order, then this will be refunded dorsum into your account.

Halo Infinite (Cloud + Console + PC)

• Customers are unable to download or install Halo Infinite Campaign on PC devices.

  • Customers should uninstall and then reinstall the HD texture pack. Afterward, try launching the game.

  • If the outcome notwithstanding persists, un-install and re-install the full game.

• Purchasing Halo Credits exterior of the game volition not show value in-game

  • If you leave the in-game shop to purchase Halo Credits and then you lot will need to restart the game to come across your residue

• Pre-ordering Halo Infinite in-game doesn't reverberate in the user interface

  • Restarting the game volition resolved this

• Players are unable to redeem a promotional code

  • The website to redeem this is https://HaloWaypoint.com/redeem, and yous'll need to make sure that codes are entered in ALL CAPS, and include the hyphens (east.g., XXXXX-XXXXX-XXXXX-XXXXX-XXXXX)

For a full listing of release notes being tracked past 343 Industries, please visit the Halo Infinite Multiplayer Beta Release Notes page.

Phone call of Duty: Warzone (Console)

We're aware of an issue with Call of Duty: Warzone which requires players to have an Xbox Live Aureate membership in order to play. Nosotros are working with our partners at Activision to resolve the issue as this requirement is non necessary for free-to-play titles like Telephone call of Duty: Warzone.

Phone call of Duty: Vanguard (Console)

• The game shows there's a problem connecting to the Xbox network

  • This may happen even though the Xbox network is available, however another partner service has go unavailable.

  • The mistake message is: Connection failed: Unable to access network services. [Reason: DUHOK – GUERNSEY].

    • Please check the Xbox status page, which will show if the Xbox network is available or not, as well as any partner services nosotros know are down.

    • If the Xbox network is downwards then monitor this page until information technology'south available, then restart the game to continue playing online.

• The game becomes unresponsive afterward reconnecting to the Xbox network services during active gameplay

  • If you start a campaign and aren't already continued to the Xbox network, reconnecting while playing may issue in the game becoming unresponsive.

    • Restarting the game will resolve this issue.

• The game becomes unresponsive after accepting a game invitation to a Zombies game session

  • If you're in a campaign and the game suspends due to no activity or another game/app being launched, then receiving and accepting an invite to play Zombies may consequence in the game becoming unresponsive.

    • Restarting the game volition resolve this issue.

• The game doesn't connect to a party while playing in campaign mode

  • If you're in a campaign and the game suspends due to no activity or another game/app being launched, and so receiving and accepting an invite to join a party may not connect with the following errors: Communication with the Xbox Live servers has been interrupted and Party Not Joined – The asking did not succeed

    • Restarting the game volition resolve this issue.

For any other issues relating to Telephone call of Duty: Vanguard, please visit the Activision Support site.

Mortal Kombat 11 (Panel + PC)

Mortal Kombat 11 is at present available on PC. Whatsoever players who have an active PC Game Pass or Xbox Game Laissez passer Ultimate subscription tin download and play with no additional cost. Additionally, this is now an Xbox Play Anywhere title, so players who already own Mortal Kombat eleven on Xbox tin can download and play on PC with no additional price. This likewise ways that purchasing the game volition grant buying on Xbox and PC platforms.

At that place are a few issues that nosotros're tracking with the launch:

• Cross-Play between Xbox and PC is not currently available

  • Panel players will exist able to play against other console players (Xbox and PlayStation), even so non against PC players, and vice-versa. Sending an invite betwixt console and PC volition non be received.

  • The squad are looking at adding Cross-Play and Leaderboards at a future date.

• Some parts of the game may not be downloaded automatically

  • If you're trying to access Story content in-game on PC and it's missing, launch the Xbox app, right-click Mortal Kombat eleven from your list of installed games and select Manage. Select the box for Story content (Standard or 4K), so select Utilize changes.

For any other problems relating to Mortal Kombat 11, please visit the Warner Bros. Games Support site.

Saints Row (Console)

Volition recently announced that the launch of this title on Xbox has been moved out to August 23rd, 2022. If you've already pre-ordered it digitally from the Microsoft Shop and so your lodge will exist automatically cancelled, and you'll need to re-social club from the store here:

• Standard Edition

• Golden Edition

• Platinum Edition

If yous used Microsoft business relationship credit to pay for all or part of your order then this will automatically be refunded back into your account. Additionally, if you pre-ordered the Platinum Edition then your access to Saints Row: The Third Remastered will exist revoked until you lot re-order the Platinum Edition.

Resident Evil Village (Console)

• Re:Verse is not available at launch.

  • Although the multiplayer game, Re:Verse, is included in your digital purchase of Resident Evil Village, it's not however bachelor. Please cheque the official Resident Evil website for updates on when this will be available.

  • If y'all endeavor to launch Re:Verse earlier the launch appointment, you lot'll see a "Please check back after." Message until it's available.

  • Visit the Capcom Support page if you still demand assistance.

• Re:Verse doesn't have an Xbox Series X|S version.

  • If you own an Xbox Series X|S console, you'll notice that Re:Verse doesn't appear if you filter on games optimized for Xbox Series 10|South. To find Re:Verse on your console, y'all'll demand to wait under Xbox One games. Resident Evil Hamlet will be listed as Optimized for Xbox Series Ten|Southward in your game library.

NBA 2K22 (Console)

• Guidance for redeeming codes after purchasing the 75th Anniversary Edition on disc

  • As well equally digital versions of the game, NBA 2K22 is also available to purchase from retailers in two formats:

    • NBA 2K22 75th Anniversary Edition for Xbox Series consoles

      • Contains a code for the Xbox 1 version

    • NBA 2K22 75th Anniversary Edition for Xbox I console

      • Contains a code for the Xbox Serial version

  • If you redeem a lawmaking and it matches the version of the game you purchased physically, that means that you lot may have the wrong code. In this case, please contact our Xbox Support team (not 2K Back up) and take your receipt and copy of your code handy, as nosotros won't exist able to help you without them.

Spellforce 3 Reforced (Console)

THQ Nordic recently announced that the launch of this title on Xbox has been moved out to March 8th, 2022. If you've already pre-ordered it digitally from the Microsoft Store then your order will be automatically cancelled, and you'll demand to re-order from the store here : SpellForce Iii Reforced | Xbox. If y'all used Microsoft business relationship credit to pay for all or part of your order then this will be refunded dorsum into your account.

For the latest updates, visit the official THQ Nordic press release site.

Psychonauts (Cloud + Console + PC)

• Players are unable to select unlike languages on the Windows 10 version

  • Here are the steps you'll need to take to change the default game language to either English, French or German:

    • Create an empty text file called Psychonauts.ini. Make sure that you save the file with an .ini extension, as some editors such every bit Notepad will effort to save every bit .txt by default. You lot don't want a file called Psychonauts.ini.txt.

    • Open the file and type language english or linguistic communication french or language german and save the file.

    • Open Windows Explorer and copy the file to C:\Plan Files\ModifiableWindowsApps\Psychonauts.

• Players are unable to change the Gamepad Rumble setting on the Windows ten version

  • Here are the steps yous'll need to accept to modify the Rumble setting:

    • Open Windows Explorer and navigate to the salve information within C:\Users\{username}\AppData\Local\Psychonauts.

    • Open the appropriate profile folder within the save information location.

    • Open the .ini file with a text editor, such as Notepad.

    • Change EnableRumble=imitation to EnableRumble=truthful (or vice-versa to disable).

EA Play

• ten-hour trials for games are counting downwards time when users are not actively playing the games.

  • This can occur a few different ways just well-nigh often when the game is paused and left running. To prevent this from happening, please make sure that y'all fully quit out of the game from the guide menu when y'all're finished with each session within your 10-hour trial. To do this:

    1. Press the Xbox button on your controller and then highlight the game from your recently played listing.

    2. Printing the Menu push button and highlight Quit.

    3. Printing the A button.

• There'due south no EA Play app on Xbox Series X|Due south consoles.

  • The EA Play app is not necessary to enjoy the benefits of EA Play. If you're looking for ways to claim your 10-hour trials for popular games such as FIFA 21 or Madden NFL 21 on an Xbox Series X|Southward console, get to the Store and search for your game. Then select Complimentary Trial with EA Play on the game clarification page. To access the entire EA Play library, go to My games & apps > Full library > EA Play .

For boosted aid or info concerning in-app issues with EA Play, check this page.

All Other Games

For all other games, refer to our forum commodity here

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Source: https://answers.microsoft.com/en-us/xbox/forum/all/known-issues-for-game-launches-february-2022/b1ac114c-7799-4946-b8f8-1c50ad5926d5